Messenger-first patient intake & booking system
Medical Services Platform
MVP & Early Results
An MVP was launched within one week. The results exceeded expectations:
- Significantly higher completion rate compared to the web app
- Faster request intake
- Reduced pressure on call center staff
Platform Evolution
After validating the initial concept, the platform was redesigned with a stronger emphasis on security, usability, and scalability.
Key improvements included
- a more structured and user-friendly interface
- calendar-based appointment selection with real-time availability
- deeper integration with the Doctor ELEKS CRM
This allowed the platform to
- retrieve patient data by phone number
- check real-time availability of medical specialists
- enable self-service appointment booking and cancellation
- allow patients to track test results, documents, and medical analyses
Operational Workflow
Instead of building a separate operator dashboard at an early stage, we optimized existing workflows to reduce development overhead.
- all incoming requests were routed to private Telegram groups with operators
- request statuses were tracked and updated directly within message threads
- status changes were visible to both operators and patients
This approach kept operations transparent and efficient while significantly reducing implementation complexity and time to market.
